Support and contact.

Use “Forgot password?” on the sign-in screen. You'll receive a reset link valid for 24 hours, which opens the page ridexplorers.com/en/reset-password. If the email doesn't arrive, check your spam folder before writing to us.

Sign in with Apple creates a separate account from email sign-up, unless the address is identical and verified. Sign back in with the same “Continue with Apple” button. If you hid your address, your account is linked to an anonymous relay address provided by Apple: write to us and we'll find it.

You can delete your account directly in the app, without writing to us: Settings › Privacy and account › Delete my account. After a confirmation prompt, the account and all data linked to it are erased immediately.

Deletion is final and irreversible: profile, reviews, rides, photos, favorites, contributions, and alerts are erased with no backup copy. Details are in Article 8 of the Privacy Policy.

If you no longer have access to the app or to your account, write to contact@ridexplorers.com from the email address associated with your account: we will then delete it within 72 hours and send you confirmation.

You can change all of these in the app, from Settings › your username › Edit.

In Settings › your username › Public profile, turn off your public profile. Your reviews and activity will no longer be visible to other Explorers. Your favorites, visited places, viewing history, and alerts are never public, regardless of this setting.

Write to contact@ridexplorers.com from your account's email address. We respond within one month at most, as provided by the GDPR.

Full details (types of data, purposes, retention periods, processors) are in the Privacy Policy. In short: no ad tracking, no third-party analytics SDK, no sale of data, and hosting in France.

In iOS Settings, under RideXplorers. The app still works without them: you only lose proximity-based display and wait time alerts.

Use the “…” menu on the review, post, photo, or profile in question (long press on a comment), then Report. Every report is reviewed within 72 hours and remains anonymous to the person reported. Manifestly illegal content is removed without delay.

Block them from their profile. Blocking is mutual and immediate: their content disappears from your app, and yours from theirs. You can manage your blocks in your account settings.

You can appeal the decision by writing to contact@ridexplorers.com from your account's email address, specifying the content in question and your reasons. We send a reasoned response within 14 days. The procedure is described in Article 5.4 of the Terms of Use.

Zero tolerance for hateful content, harassment, spam, impersonation, and inauthentic reviews. The full list is in Article 5.2 of the Terms of Use, and a summary is available in the app, under Settings › Community › Community guidelines.

Wait times come from external sources, not from measurements we take ourselves. Not all parks are covered, and a ride may show nothing if the operator doesn't publish anything. A difference of a few minutes from what's posted at the park is normal.

If a ride never shows a wait time even though its park is covered, let us know: it's usually a missing match between our page and the source, and that can be fixed.

From the ride's page, use Report an error. You can also suggest the correct value directly: when several Explorers suggest the same one, the correction is applied automatically.

Write to us with the name and country. Our database is rebuilt regularly from several sources, so a recent addition can take a few days to appear.

Check that notifications are allowed for RideXplorers in iOS Settings and that a Focus mode isn't on. A wait time alert triggers only once per 30-minute period, and may be limited to certain days, a time window, or your presence in the park if you set it up that way.

Ride Analyzer is experimental and its measurements are for guidance only. Always follow the park's rules: many operators prohibit loose items on board. Use the feature only where it's allowed, and keep your phone in a closed pocket, never in your hand. The raw sensor data never leaves your device.

Go to ridexplorers.com/import-cc and follow the steps. The import matches your rides against our database and can be run again without creating duplicates.

Photos from the cited sources are not hosted by us: they are loaded from the servers of the original sources. Photos posted by Explorers are hosted on our servers. Write to contact@ridexplorers.com, identifying the content and providing proof of your rights: it will be removed from the app without delay after verification.

Write to us: corrections from an operator take priority and are protected from being overwritten by our automatic imports.

The sources are listed in Article 6 of the Terms of Use, along with their licenses. Map data comes from OpenStreetMap and its contributors, under the ODbL license.